Incident Response
Incident handoff lab for shift leads
Structured briefings that stop information from evaporating between night and day crews.
- Duration
- 2 days
- Format
- Instructor-led workshop
- Tuition (informational)
- ₩1,120,000
Overview
Shift leads rotate through scripted incidents, practicing voice, paper, and DCIM handoffs. Instructors score clarity, not heroics. You will leave with a laminated briefing skeleton sized for Korean and English mixed teams.
What is included
- Bilingual briefing cards
- Timed relay between three roles
- DCIM annotation drills
- Critic session on vague language
- Video replay with transcript markup
Outcomes
- Deliver a three-minute verbal handoff without backlog
- Capture residual risk in one sentence
- Point the incoming lead to the exact rack evidence
Lead instructor
Sera Choi
Coordinates proctored assessments and badge issuance for cohort completions.
Recent participant notes
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Video replay hurt at first, yet it fixed our vague pronoun habit faster than any memo.
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Mixed format: night crew loved the cards, day crew wanted more DCIM time—fair tension.
Program FAQ
We touch executive summaries briefly, but the core is peer-to-peer operations.