Windows Device Triage Sprint
Fast checks for profiles, drivers, and common breakages on managed laptops.
KRW 510,000 · 5 weeks · Hybrid labs
Windows and Device Troubleshooting
Overview
You move through a checklist that mirrors what a busy desk sees before escalating hardware. Labs include offline profile repair paths and safe driver rollback stories.
What is included
- Boot-stage decision tree laminated for your bench
- BitLocker and disk space triage without touching sensitive data
- VPN split-tunnel symptoms vs full tunnel
- Printer ghosting and mapped drive mismatches
- Mobile hotspot fallback tests
- Battery health quick reads that set expectations
- When to stop and route to hardware vendor
Outcomes
- Cut average triage time without skipping safety checks
- Explain tradeoffs to non-technical requesters
- Keep an activity log that hardware teams respect
FAQ
Do I need my own device fleet?
We ship a lab image description; most learners use a spare laptop with the guided image or a VM where allowed.
Mac coverage?
One week compares macOS parallels so you are not lost on mixed fleets.
Is hardware repair included?
No soldering or depot work—this stays at desk-level triage.
Participant notes
The VPN split-tunnel lab mirrored what we saw in stores last winter.
Still wish we had one more afternoon on print queues, but the driver rollback story saved a rollout weekend.