Foundations — first shift readiness
Orientation for people who have never touched a commercial queue.
KRW 180,000 · 2 weeks · Evening cohort
Help Desk Foundations
Overview
You learn how shifts are structured, how to read an internal knowledge base without drowning, and how to ask for help without derailing the floor.
What is included
- Shift rhythm map: peaks, handoffs, quiet work windows
- How to read internal docs without copying unsafe steps
- Shadowing checklist with respectful distance
- Headset and desk ergonomics for long sessions
- Password policy literacy without memorizing every exception
- Intro to activity logs your team expects
- Self-review worksheet for end of week one
Outcomes
- Enter week one with realistic expectations
- Ask concise questions that seniors can answer quickly
- Keep personal notes aligned with official guidance
FAQ
Is job placement included?
We discuss pathways honestly; hiring decisions stay with employers. Career modules are separate offerings.
English-only materials?
Live sessions are English-first with Korean clarifications when needed.
Minimum hardware?
Any laptop from the last five years with a stable wired or wireless connection.
Participant notes
Client in logistics: the shadowing checklist made my first week less awkward.